What to do if you Have a Problem
It’s a drag for everyone when something goes wrong, but don’t fret: there are lots
of safeguards built into Atomic Avenue to help both buyers and sellers feel secure.
Many of our sellers are known for their outstanding customer care and service, and we encourage
buyers to rate each transaction, to let both sellers and buyers know who to trust.
That doesn’t mean everything will go perfectly every time, so that said, here’s
what to do if you have a problem.
If you receive an item and you’re unhappy with it (for instance, you don’t think
it was accurately graded), the easiest way to resolve the matter is to contact
the seller by clicking the “Problem with this order?” button found on he order
detail page (look under My Account, then click the order number in question).
Sellers may be reached either by phone (if one is listed) or by email.
If a phone number is listed, we strongly encourage you to call if you don't receive
a prompt response via email.
If you are unable to reach the seller, or if the seller does not work out a
solution your problem, contact Atomic Avenue for help, using the
If you need to arrange a return with a seller, be sure to package the comic
securely. We highly recommend some form of delivery confirmation so you have proof
of the return. The buyer is responsible for the cost of shipping the comic back
to the seller, unless the seller's policies state otherwise.
Although it’s never fun to have to accept a return, we encourage sellers to be open
and reasonable in their return policies. Many sellers post their policies in Personal Notes section of
their profile. It’s best to be accommodating to the buyer
who is unhappy with their purchase. As a practical matter, as long as you’re careful
with grading and shipping, you won’t have much trouble. The comic will almost certainly
sell to another buyer if returned and relisted accurately. You will be informed
of any pending returns and the reasons for a return. Once you receive a comic back,
you are required to refund the price the buyer paid via PayPal (less shipping).
As for buyers, it is a drag to not get what you expected, or not to get it at all.
We encourage you to leave accurate feedback about your transactions, so other buyers
will know what to expect. In the rare case that where the seller is unable or unwilling
to help you, or unresponsive, you should contact Atomic Avenue at firstname.lastname@example.org
or by calling us at 213 471 2423.
If you are a buyer, also be aware that you are protected from the possibility of
fraud both by Atomic Avenue’s strict policies, which include proactively banning
problematic sellers, and PayPal’s safeguards. As an additional
measure of protection, we encourage you to use the credit card option for PayPal
transactions. With these safeguards, you also have the protection of Paypal's dispute process and
your credit card company's chargeback process. However, before using either (and in accordance
with their policies) please contact us first at email@example.com, since we can typically resolve the problem much more quickly and directly.