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T O P I C R E V I E W
Posted - 07/23/2018 : 10:30:36 Hello there, I'm having some pretty major challenges with my ComicBase Archive Edition.
1) When opening the database, I was prompted to compact the database. It tried, but failed and times out (Program not responding). 2) I was able to open without compacting and the new title update attempted and also stopped responding. 3) I opened without compacting OR updating titles and when I did a search (Uncle Scrooge and X-Men) - I was told there were no matching records :)
So... knowing when I'm defeated - I pulled the plug. Completely removed the program via Add/Remove programs. Moved all backup files to an external drive. Deleted the Human Computing folder and contents on my C: Drive, downloaded a fresh installer - reinstalled.
No luck on a regular use. I was able to get into the program and open a backup though. So... I copied the backup into a new, empty database - which also allowed me access and searching... however, it did not allow updating of titles (again, timing out with a "Program has stopped responding" message).
So... I moved the entire set of data files to an external drive, opened them and was asked to compact them. Again - timed out and stopped responding.
So... I closed ComicBase, opened Sidekick, and tried to compact the database. It's been sitting for about 30 minutes with no progress (Task Manager seems to think it's doing some work, but it appears "hung").
I'm not sure what my next steps could be? Any advice?
Running: Windows 10 Pro 16GB RAM SSD Harddrive with plenty of space i7 Processor
2 L A T E S T R E P L I E S (Newest First)
Posted - 07/30/2018 : 18:23:26 Sounds familiar. I think it took a couple of days when I had my problem but the people at tech support got me fixed.
Posted - 07/23/2018 : 16:09:41 If Sidekick has trouble compacting and/or updating your database, contact us at firstname.lastname@example.org.
Our team may ask you to upload your database to a cloud site such as Google Drive or Dropbox then provide a share link to the file. Our team will then attempt to see if there's anything major going on with the database file that needs addressing.